3/14/2023 0 Comments Delta unaccompanied minorAnd despite assurances that it would return, there's no sign that it's coming back anytime soon.īut there's still a way to slide into Delta's DMs: Mention them in a tweet first about your issue. And in the last few weeks, the response times have drastically improved.Īt the very least, shoot Delta a message before you hop on the phone to get another iron in the fire.Īs requests for help stacked up at the start of the pandemic, Delta killed off its ultra-popular Twitter direct message support feature. Delta has recently added a new feature that estimates how long your wait will be to get an agent on the line. And if that happens overnight, you may miss it and be out of luck. Over the winter, it could take hours (or even a day) for Delta to get back to you. Unfortunately, as Delta call wait times have grown longer, so has its response time to these messages – at least in our experience. Want to skip the automated prompts? Simply respond with “Representative” or “agent” after your initial request. This routes directly through your text messages on your smartphone, which means you'll simply get a text whenever Delta is ready to help you out. Last year, Delta introduced a new “Message Us” function through its smartphone app. ![]() Waiting for a text message beats sitting on hold for hours every time. And sometimes, your issues are simply too complicated to handle without some assistance. But that doesn't always work.Ĭhanging a flight online can result in errors – if Delta lets you do it with your reservation at all. If you can avoid picking up the phone in the first place, it's worth it.
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